Privacy Policy

Introduction

Reliant First Healthcare Services ("we," "our," or "us") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website or receive our home health care services.

Last Updated: January 1, 2025

Information We Collect

We collect several types of information to provide and improve our services:

• Personal Identification: Name, address, phone number, email, and date of birth.
• Health Information: Medical history, diagnoses, treatment records, medications, and insurance information.
• Insurance Information: Carrier, member ID, group number, and coverage details.
• Website Usage: IP address, browser type, pages visited (via standard web analytics).
• Communications: Messages, emails, or correspondence you send to us.

How We Use Your Information

We use the information we collect to provide, coordinate, and manage home health care services; process insurance claims and manage billing; communicate with you about your care; comply with legal and regulatory requirements; improve our website and services; and respond to your inquiries.

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only with healthcare providers involved in your care, your insurance carrier for billing, when required by law, or with your explicit written consent.

HIPAA Compliance

As a home health agency, Reliant First Healthcare Services is a covered entity under HIPAA. We are fully committed to compliance with all HIPAA Privacy and Security Rules. Your Protected Health Information (PHI) is used and disclosed only as permitted by HIPAA. All staff receive regular HIPAA training and are required to maintain the confidentiality of patient information.

Data Security

We implement a variety of security measures including encryption of sensitive data, secure password-protected systems with role-based access controls, regular security assessments, physical security measures, and prompt notification procedures in the event of a data breach.

Your Rights

You have the right to access your health records, request corrections to inaccurate information, request restrictions on certain uses or disclosures, request confidential communications, receive breach notifications, and file a complaint with us or the U.S. Department of Health and Human Services.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Address: 811 S Central Expressway, Suite 518, Richardson, TX 75080
• Phone: (972) 479-1500
• Fax: (972) 479-1501
• Email: [email protected]

We will respond to all privacy-related inquiries within 30 days of receipt.